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Internet Problems With New Computers

This article only applies to brand new computers using Windows 10.

Some users may experience issues with brand new computers with Killer Network adapters and the Killer Control Center or Killer Network Manager preinstalled.

These issues are often caused by Windows automatically updating to the latest version of the operating system without giving the user the chance to update any preinstalled software or device drivers. This results in software, which was likely up to date at the time the machine was boxed by the manufacturer, running on a version of the operating system on which it was never tested, and may not be able to operate on correctly.

If the user notices that, after Windows has updated, their Internet performance is severely degraded, or they see bluescreen errors attributed to our software or drivers, they should uninstall the Killer Control Center or Killer Network Manager, make sure Windows is fully updated, and then clean install the latest Killer Control Center.

Click here for our guide on clean installing the Killer Control Center.

In some cases, we have seen where newer versions of the Killer Control Center are pushed through Windows Update by our hardware partners, even though the machine has not yet updated to the current version of Windows. As current versions of the Killer Control Center may not work properly with builds of Windows that are no longer supported by Microsoft, this can be problematic.

If you cannot access the web at all, and you suspect that this is due to an outdated version of the Killer Control Center, or an updated version of the Killer Control Center not working correctly with an outdated version of Windows, you can stop the Killer Network Service by doing the following:

  1. Click Start.
  2. Type services.msc and click Services when it appears.
  3. Scroll until you find the Killer Network Service and double-click it.
  4. Change the “Startup Type” to Disabled.
  5. Click the Stop button.
  6. Click Apply.
  7. Close the Services window and test.

This will disable the Killer Network Service without uninstalling the application, which will prevent Windows Update from re-installing a current version of the suite. After Windows has updated, clean installing the Killer Control Center will change the Killer Network Service’s settings back to default.

 

Updated on February 15, 2019

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