• Killer AX1650 in Debian/Ubuntu 16.04+

      If your Killer Wireless AX1650 is not seen or used by your Debian-based system, then you may be missing the correct Iwlwifi Driver or Firmware. This guide contains a few options on how to get a working Iwlwifi Driver installed. We have confirmed that these options will restore Wireless…

  • Network Cable Unplugged

    Some users may experience a “Network Cable Unplugged” error. This error indicates that the computer does not detect power moving through the Ethernet cable. This is usually due to one of the following issues: The network cable is either faulty or is not connected correctly. Unplug the cable from the…

  • Disable Killer Prioritization Engine

    Some users have reported that various troubleshooting from other sources have suggested that they disable Killer Prioritization Engine (formerly referred to as ‘Advanced Stream Detect’) in the Killer Control Center. Disabling Killer Prioritization Engine disables the Killer Control Center’s ability to prioritize packets and reduce latency. Most issues for which…

  • Why Did My Driver Version Not Change After Updating Drivers?

    Some users have expressed confusion over why their driver versions do not change in Device Manager when they update drivers either through the Killer Control Center installer, or a driver-only package. All of our software packages include drivers for all of our devices. When a package is updated with any…

  • Enterprise LTSB Builds and the Killer Control Center

    Enterprise LTSB builds are not intended for consumer machines, and are therefore not fully featured. We do not test the Killer Control Center with these builds. If you are experiencing connectivity issues with an Enterprise LTSB build and cannot switch to a Windows 10 Home or Professional to use a…

  • Troubleshooting Microsoft Store Issues

    Some users have experienced issues with the Microsoft Store when attempting to download the latest versions of the Killer Control Center. Any issue with downloading the Killer Control Center suite from the Microsoft Store is an issue with the store itself. Microsoft would prohibit us from submitting a broken version…

  • Configuring Wi-Fi Channels and Channel Widths to Fix Slow Speeds and Disconnects

    The vast majority of Wi-Fi issues are the result of an incorrectly configured wireless network. If you have not set your wireless network correctly, or if you have too much competition for wireless airspace, you will suffer disconnects and slowdowns. It is not uncommon for this issue to only affect…

  • Killer Control Center Re-installs After Uninstalling

    Some users have noted that, when they uninstall the Killer Control Center, it seems to reinstall itself, which is due to our various hardware partners pushing the Killer Control Center through Windows Update. This behavior is tied to your machine or motherboard’s hardware ID. Although our hardware partners are merely…

  • Apex Legends Freezing, Lagging, Rubber-banding with Killer Adapters

    Some users have indicated problems with the Apex Legends game when using the Killer Control Center. Disabling Advanced Stream Detect will sometimes solve this problem, but will also disable the Killer Control Center’s latency-reducing features. We have confirmed that Apex Legends does not experience these issues with the current version…

  • Bluetooth Specifications

    Bluetooth support with our wireless adapter is dictated primarily by the operating system, i.e., Microsoft Windows or Linux. Our wireless adapter Bluetooth specifications are as follows: The 1525, 1535, and 1435 support Bluetooth 4.2 The 1550, including the 1550i and 1550s, support Bluetooth 5.0 However, as the Bluetooth stack in…