Solve Most Killer Control Center Issues With A Clean Install

Clean Install The Killer Control Center

There have been many reports of issues with the Killer Control Center which can by performing a clean install of the Killer Control Center, as opposed to an update install, where the latest version is installed while an older version is in place. When troubleshooting, this is an excellent place to start. Here are the steps to perform a clean install of the Killer Control Center:

1. If you are using Windows 10 and don’t already know which build, find out which version of Windows that your machine is currently running. If you are unsure, follow these steps to find out:
   1. Click Start
      
   2. Type winver and press Enter
   3. A box will appear with some information about Windows. There will be a ‘Version” number. Match this version number to the correct download below.
2. Download the latest installer for your version of Windows.
   

   If you do not have Internet connectivity on the affected computer, you may need to download the appropriate installer and the Killer Software Uninstaller to removable media, such as a USB thumb drive, using another device. If this is necessary, remember to copy the files to the affected computer before you begin, as the installer may not work correctly if started from external media. 

   1. Those using Windows 10 Version 1803 and higher, and not using a Wireless-N 1103, 1102, or 1202, should download the installer below. This includes those using a Wireless-AC 1435, 1535, 1525, or 1550 with Windows 10 1803 and newer:
      
      Windows 10 1803+, Killer E3100, Killer E3000, Killer E2600, Killer E2500, Killer E2400, Killer E2200, Killer Wi-Fi 6 AX1650, Killer Wi-Fi 6 AX500, Killer Wireless-AC 1550, Killer Wireless-AC 1535, Killer Wireless-AC 1435, Killer Wireless-AC 1525

      

      Killer Software Package - Windows 10 1803+

      Version: 2.3.1489      Release Date: August 17, 2020      Supported OS: Windows 10 1803+
      
      This includes all Wireless-AC Wi-Fi adapters, which are labeled as “Wireless-n/a/ac.” “Wireless-n/a/ac” indicates a Wireless-AC adapter, not a Wireless-N adapter.
3. Download the Killer Software Uninstaller Tool:
   
   Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 10 1803+, Killer E2200, Killer E2400, Killer E2500, Killer E2500v2, Killer E2600, Killer E3000, Killer Wireless-N 1202, Killer Wireless-AC 1435, Killer Wireless-AC 1525, Killer Wireless-AC 1535, Killer Wireless-AC 1550, Killer Wi-Fi 6 AX1650

   

   Killer Uninstaller

   Version: 1.0.2020.0212      Release Date: November 22, 2019      Supported OS: Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 10 1803+
4. Restart your machine by clicking Start > Power > Restart
5. Run the Killer Software Uninstaller Tool. It is not necessary to scan, and the scan may not find anything. Regardless, click Remove Killer Software, and give it some time to run. When it is finished, it will say “RESTART REQUIRED.”
6. Restart your machine by clicking Start > Power > Restart
   
7. Once your computer has booted back up, access  your temporary files folder and delete the contents
   1. Click Start
   2. Type %temp% and press Enter. Your temp folder should open.
   3. Delete all files in the temp folder. These are all temporary install files and are safe to delete. If you receive a prompt saying that a file cannot be deleted, you can safely select Skip All.
   4. Close the temp folder
8. Run the installer that you downloaded for the Killer Control Center.
9. Select Complete when asked “Complete Install or Custom Install.” The software package only installs the Killer Control Center and the device drivers.
10. Follow the remaining prompts to complete the installation.
11. The final part of the installation will involve forwarding you to the Microsoft Store to download the Killer Control Center user interface. This is required to use the Killer Control Center.
12. Restart your machine if the installer requested a restart.
13. Test to see if the issue is resolved.

If you experience issues installing the Killer Control Center from the Microsoft Store after following this guide, click here for our guide on troubleshooting the Microsoft Store.

If you are still experiencing issues after clean-installing the latest version of the Killer Control Center, try searching the Knowledge Base for your specific problem. If you are unable to resolve the issue using the Knowledge Base, please submit a ticket using the contact button on the left.