Some users may encounter a DNS_PROBE_FINISHED_NO_INTERNET error when browsing. This issue seems to happen most often with Google Chrome, but users have reported the error with other browsers, as well. This error is generally not related to or caused by your Killer Networking drivers, or the Killer Control Center. However, using very outdated drivers could potentially cause this problem, so updating to the latest drivers is a good idea. Following are some troubleshooting steps to resolve this issue:

  • Clean-install the Killer Control Center (click for the guide.)
  • Reset your networking equipment and your computer’s network stack (click for the guide.) The vast majority of users with this issue report that this resolves the problem for them.
  • Make sure your browsers are not trying to use a proxy. The following settings affect Chrome and some other browsers in Windows.
    • Click Start
    • Type Internet Options and press Enter
    • Click the Connections tab
    • Click LAN Settings
    • Unless you are using a proxy (if you don’t know, you probably aren’t), none of these boxes should be checked, not even Automatically detect settings. Uncheck them all.
    • Click OK, then OK on the previous window, then test to see if the problem is solved.
  • Scan your system for Malware. Malwarebytes is a good, free anti-Malware tool that may find things that the built-in Windows Defender did not catch.
  • If you are using an antivirus application other than Windows Defender, some have noted that antivirus applications cause this problem. Try completely uninstalling the antivirus application to see if that resolves the issue. Many times, even if this does solve the issue, you can restart your computer and reinstall the antivirus application, and the problem will not return. Unfortunately, disabling these applications will not do the same thing, as they will continue to manipulate network traffic when disabled. They must be uninstalled.
  • Completely uninstall and reinstall your network drivers, deleting the drivers stored in your driver cache and the files in your temp folder (click for the guide.)
  • Clear the cache for your browser(s). Please note that this will delete some saved logins if those logins are not saved by the browser’s login saving feature, and are instead just “remembered.” You will need to refer to your browser for further details if you are unsure.
  • Specify your DNS servers. While changing your DNS servers shouldn’t be necessary, but some users have reported that doing so has solved this issue. To do this:
    • Right-click Start
    • Click Network Connections
    • Click Chance Adapter Options
    • Right-click the adapter that you are using for Internet and click Properties
    • Double-click Internet Protocol Version 4
    • Click the button for Use the following DNS server addresses, which should open up the number fields below. In them, type the addresses for Google’s free DNS servers:

    • Click OK and then click OK again, then close the rest of the open windows and test.

If you know of another solution to this issue, aside from resetting Windows, please send us an email by clicking the button to the left!

Updated on February 18, 2019

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