Users may encounter errors when installing or updating the Killer Control Center. This guide should resolve most issues.
This guide will walk the user through four steps, which should be followed in order:
- Uninstalling previous versions
- Using the Killer Remover to remove old versions of the Killer Performance Suites that may be stuck due to Windows Feature Updates and Upgrades
- Using the Microsoft Fixit tool for fixing problems that block programs from being installed or removed.
- Submitting an installer log to support if you are unable to resolve the issue with the steps listed here.
If you encounter any problems, please select from the following options:
- The Killer Control Center Cannot Automatically Update
- Previous Killer Applications or Drivers Cannot Be Manually Uninstalled
- There Are No Killer Applications or Drivers in the Apps and Features Menu But the Killer Control Center Will Not Install (How to Use The Killer Remover)
- There Are No Killer Applications or Drivers in the Apps and Features Menu But the Killer Control Center Will Not Install After Using Killer Remover
If the installer cannot automatically update, you might see an error, such as, but not limited to, this one:
In this case, you will need to uninstall the previous versions manually. First, however, you will want to download the latest installer and have it handy.
Once you have the installer ready to go, right-click Start, click Apps and Features, then find every entry that has “Killer” in it, including “Killer Drivers” and/or “Killer Performance Suite,” or any variation, as well as the Killer Network Manager, and uninstall them. After they have uninstalled, restart your machine, then install the latest suite. If this doesn’t solve the issue, please move on to the next section.
Previous Killer Applications or Drivers Cannot Be Uninstalled
There Are No Killer Applications or Drivers in The Apps and Features Menu But the Killer Control Center Will Not Install
If you encounter an issue where the old “Killer Suite” or “Killer Drivers” cannot be uninstalled, and they remain stuck in your Apps and Features menu, or they appear to be removed, but the latest Killer Control Center appears to attempt to install, then roll back. Even if you can no longer see the old applications in your Apps and Features menu, it is very likely that they are still there, and that they are the problem. For very old previous installs, especially those that may be broken by updates from Windows 7 to Windows 10, we have developed a tool that can remove the old installs. Here is a step-by-step guide on downloading and using the tool. Use this as your first step in troubleshooting a broken older install:
- Download the Killer Remover from here
- If you have no “Killer” applications listed in your Apps and Features menu, skip to step 6.
- Right-click Start and click Apps and Features.
- Attempt to uninstall all “Killer” suites and drivers in this menu. This includes all “Killer Performance Driver Suites” and all variations, including the Killer Network Manager. Even if they fail to uninstall, this is a necessary step.
- Close the Apps and Features menu.
- Double-click the Killer Remover and follow the prompts.
- Once finished, it will prompt you to restart your machine. Restart your computer, and check to see if the stuck item is removed from the Apps and Features menu.
- If the item is gone, try running the latest Killer Control Center Installer.
- If the application is still stuck in your Apps and Features menu, or there is no stuck application, but you are still unable to install the latest Killer Control Center, please continue to the next section.
The Application is Still Stuck, or The Latest Package Still Cannot Install After I Have Run the Killer Remover
The Microsoft Installer is probably encountering an error from which it cannot recover. Sometimes, you will get an error, such as “The feature you are trying to use is on a network resource that is unavailable…” or some other seemingly unrelated error or the installer may fail with no error given other than it could not complete. Luckily, Microsoft has a tool to fix this issue, and you can find our detailed, step-by-step guide on how to find and use Microsoft’s tool for fixing problems that block programs from being installed or removed- https://www.killernetworking.com/driver-downloads/kb/faq/90-microsoft-tool. Make sure you choose “Uninstalling” even if you are trying to ultimately install the latest suite, as the problem is that you need to remove the remaining parts of the old software, even if they do not appear in your Apps and Features menu.
If you still have issues with the Killer Control Center’s installer or uninstalling older versions of the suites, please contact support, and we will be happy to help. If the installer is failing, please run the installer one more time, and include the log generated in your temp folder. You can access your temp folder by pressing Windows Key + R, typing %TEMP%…
…and pressing Enter.
From there, sort by Date, and attach the most recent MSI***.LOG to your support request. It should be dated at the time you last ran the installer.
You can reach support by clicking on the button on the left. Please also include information on any troubleshooting that you have already done.