1. Home
  2. Knowledge Base
  3. Ethernet Troubleshooting
  4. Issues With Connecting To Games With E2100, 2100, Xeno Pro

Issues With Connecting To Games With E2100, 2100, Xeno Pro

If you are encountering this error while using a currently supported Killer Network Adapter, such as the Killer E2200, E2400, E2500 or any Killer Wireless Adapter, we suggest clean-installing the latest Killer Control Center.

Click here for our guide on clean installing the latest Killer Control Center. 

Some newer games are not compatible with the Killer Xeno Pro/Killer 2100’s offload solution. If you are having issues connecting to a particular game, there is a workaround to tell the Killer software to not bypass the Windows network stack for that particular process/game. The game will still get the highest priority with this method. The solution is to add the particular processes (such as hl2.exe for TF2, or GTA5.exe), to the GameDetect.xml file.

First, ensure you know the full .EXE name of the game/process with the issue.

Then, go to C:\ProgramData\Bigfoot Networks. This folder is hidden by default. If you cannot find this folder, you will either need to turn off hidden files and folders or type the path in full into windows explorer.

Once in the Bigfoot Networks ProgramData folder, right-click the GameDetect.xml file and click “Edit”.

From here, you’ll see a section at the top that looks like this:


All you need to do is add a new line right under the mozy stuff and replace it with your application .exe. So, it should look something like this:


Then save the file and exit, then you’ll need to reboot. You should then be able to connect to your game.


Updated on February 19, 2019

Was this article helpful?

Related Articles

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!