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Troubleshooting Microsoft Store Issues

Some users have experienced issues with the Microsoft Store when attempting to download the latest versions of the Killer Control Center.

Any issue with downloading the Killer Control Center suite from the Microsoft Store is an issue with the store itself. Microsoft would prohibit us from submitting a broken version of the suite, even if we tried. Unfortunately, it’s impossible for us to tell what is wrong with your Microsoft Store install. The best way to resolve any Microsoft Store issue is to test each of the troubleshooting methods below, one by one, then reset your machine after each and test to see if the problem is resolved. The following are some troubleshooting steps for Microsoft Store issues:

Make Sure Your Machine’s Time and Date Are Correct

Incorrect time and date settings will prevent the Microsoft Store from working correctly. To adjust the time and date on your machine, right-click on the clock on the bottom right, in your taskbar, and click Adjust date/time. From there, you can make sure that your computer’s time and date are set correctly, as well as your time zone. If things are not set correctly, but your machine has the Set time automatically toggle enabled, you may need to disable that toggle while you correct the issue.

Remove Any Security or Firewall Applications

Some third-party security applications, such as antivirus or firewall suites, can cause issues with the Windows Store and its ability to download apps. If you are using a third-party security application, try completely uninstalling the application, and any other programs installed by that application, then restart your computer and see if that resolves the issue.

Try All of the Troubleshooting Steps Provided by Microsoft

Microsoft has a guide here – https://support.microsoft.com/en-hk/help/4027498/microsoft-store-fix-problems-with-apps – which details steps to troubleshoot the Windows Store. Please be sure to try all of the steps in the Microsoft guide, before continuing to the next step in this guide, as Microsoft is the authority on this issue.

Reset The Microsoft Store

To reset the Microsoft Store and its cache, follow these steps:

  1. Click Start.
  2. Type cmd, then right-click Command Prompt and click Run as administrator.
  3. Type or paste wsreset.exe and press Enter. This can take a few minutes to complete. The Microsoft Store should load after this has completed.
  4. If the download doesn’t immediately work, reset your computer by clicking Start > Power > Restart then test again.

Re-register the Microsoft Store

To re-register the Microsoft Store:

  1. Right-click Start
  2. Click Windows PowerShell (Admin)
  3. Copy the following command in its entirety, then paste it into the PowerShell prompt and press Enter:
    & {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}
  4. If the download doesn’t immediately work after entering this command and pressing Enter, reset your computer by clicking Start > Power > Restart then test again.

Update Windows

Windows Store issues are sometimes caused by using an out-of-date version of Windows. You can force Windows to fully update by doing the following:

  1. Click Start.
  2. Type Windows Update and click Check for Updates.
  3. Click the Check for Updates button.
  4. Once any updates are finished installing, restart your computer by clicking Start > Power > Restart
  5. After your computer has booted back up, repeat steps 1-4 until your machine finds no new updates just after a fresh restart.

If you have tried all of the above troubleshooting options and are still unable to install the Killer Control Center from the Microsoft Store, please contact us by clicking the button to the left!

Updated on March 14, 2019

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