Wi-Fi Adapter Disabling

Some users have reported that their wireless adapter seems to be disabling itself, or is disabled by Windows.

There are a few things that can cause your Wi-Fi adapter to disable itself, but, unfortunately, they don’t make themselves known up front. Here are some steps you can try to correct the issue:

  • Make sure your Wi-Fi is not disabled through a hardware toggle. Most laptops have some way of toggling Wi-Fi off and on from the keyboard. It will usually be a keypress combination of the Fn key, plus one of the function keys (F1-F12). I will likely be labeled on the key itself with the trademark Wi-Fi wave symbol. Other machines will have a physical switch somewhere on the side of the laptop, which may have been accidentally moved into the “off” position. If you do not know what the hardware switch is for your specific machine, refer to the specific machine’s instructions or support resources.
  • Clean install to the latest Killer Control Center and device drivers by following our clean-install guide here.
  • Update your machine’s BIOS, if an update is available, from your machine or mainboard manufacturer.
  • Update your machine’s chipset driver from your machine or mainboard manufacturer.
  • Update your wireless access point’s (whatever you connect to wirelessly, be it a Wi-Fi modem, router, or extender) firmware. If the access point is a Wi-Fi modem that is owned by your ISP, you’ll have to contact them and have them update the firmware for you. Old firmware can cause this issue as the adapter will disable itself if it receives a large number of bad frames from the access point.
  • Completely uninstall and reinstall your Killer suite and drivers to ensure that Windows is using only the latest driver files for the Wi-Fi adapter. Click here for our guide to clean install any device driver in Device Manager.
  • Change your Wi-Fi adapter’s power settings. Click here for our guide on Wi-Fi power settings. 
  • Use the built-in Network Reset for Windows 10. You can do this by clicking Start and typing Network Reset. You may have to reinstall any VPN adapters and re-input any Wi-Fi or VPN passwords after using the Network Reset. You may also need to reinstall the network adapter drivers.

If you have done all of the above, but still find that your Wi-Fi adapter is disabling itself, please contact us directly so that we may assist you further!

Updated on February 15, 2019

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