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Due to world events, we are experiencing a higher than normal support volume. Ticket responses may be delayed.

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    You can download our standalone diagnostic application using the above link.
    Once you have the application downloaded, please run the application, click Start at the bottom left and then, once it is finished, click Save to save the output file, and attach the output file to your reply. Please do not copy and paste the results into your reply email. Please attach the output .TXT file to your reply, instead.